Resume

IT Technician supporting Microsoft 365, Windows, networking, and firewalls across multi-tenant MSP client environments. Outside work I run a Proxmox and OPNsense home lab — VLAN segmentation, containerized services, and an 18-script PowerShell toolkit.

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Professional Experience

Business Information Solutions

IT Technician | March 2026 – Present

Provide remote and onsite support for business clients, administering Microsoft 365, Entra ID, Exchange Online, and Active Directory.
Built cross-platform PowerShell and CUPS scripts to automate network printer diagnostics across Windows and macOS fleets.
Executed a SonicWall firewall LAN zone migration with zero downtime by pre-staging config and verifying cabling before cutover.
Manage endpoint lifecycle across client tenants, verifying Entra join status via Intune for secure provisioning and decommissioning.
Diagnosed hybrid M365 mobile authentication failures through Entra ID sign-in log analysis.
Investigate EDR-flagged files in Huntress and SentinelOne, separating legitimate antivirus driver artifacts from genuine threats.

Harris Business Machines

Service / Network Technician | September 2022 – February 2026

Configured TCP/IP, DHCP, SMB file sharing, and printer connectivity.
Diagnosed hardware, firmware, software, and networking issues.
Performed remote support using TeamViewer.
Installed, repaired, and maintained office technology while minimizing downtime.

Metric

Field Technician | October 2018 – September 2022

Provided field technical support and served as help desk contact, troubleshooting hardware, software, and connectivity remotely and on-site.
Set up, configured, and repaired laptops, mobile devices, and field equipment.
Managed user accounts, password resets, and access permissions across field systems.
Improved communication and operational efficiency across multiple projects.

Technical Skills

Microsoft 365Microsoft Entra IDActive DirectoryExchange OnlineWindows 10/11Windows ServerLinuxmacOSPowerShellProxmox VEDockerVirtual MachinesTCP/IPDHCPDNSSMBVPNSonicWall / SonicOSCUPSNinjaOneIntuneSentinelOneHuntressGuardzBarracudaPrinter Administration

Projects

Want to see these technologies in action? Explore my home lab and technical projects where I document the solutions I've built and the skills I've developed.

View My Projects →