Resume

IT Support Technician with experience supporting Microsoft 365, Windows, networking, and endpoint management in a Managed Service Provider (MSP) environment. Skilled in troubleshooting hardware, software, Microsoft 365, and network issues while delivering excellent customer support. Passionate about systems administration, virtualization, Linux, automation, and infrastructure technologies.

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Professional Experience

Business Information Solutions

IT Support Technician | March 2026 – Present

Provide remote and onsite technical support for business clients.
Administer Microsoft 365, Microsoft Entra ID, and Exchange Online.
Troubleshoot Windows, printers, networking, and endpoint security solutions.
Configure workstations, onboard users, and resolve hardware and software issues.

Harris Business Machines

Service / Network Technician | September 2022 – February 2026

Configured TCP/IP, DHCP, SMB file sharing, and printer connectivity.
Diagnosed hardware, firmware, software, and networking issues.
Performed remote support using TeamViewer.
Installed, repaired, and maintained office technology while minimizing downtime.

Metric

Field Supervisor | October 2018 – September 2022

Supervised field operations while providing hardware and software technical assistance and improving communication across multiple projects.

Technical Skills

Microsoft 365Microsoft Entra IDActive DirectoryExchange OnlineWindows ServerLinuxPowerShellProxmox VEDockerTCP/IPDHCPDNSVPNNinjaOneSentinelOneHuntressGuardzBarracuda

Certifications

CompTIA A+
3CX VoIP Certified Technician
Canon Full-Line Certified Technician

Projects

Want to see these technologies in action? Explore my home lab and technical projects where I document the solutions I've built and the skills I've developed.

View My Projects →